Refund policy
Return & Refund Policy
Thank you for shopping with us! We want you to love your purchase. If you are not entirely satisfied with your item, we are here to help.
1. Return Window
You have 14 days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You have 14 days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Start a Return
Do not ship items back to the address listed on your original shipping box. Unsolicited returns will not be refunded. To initiate a return:
Do not ship items back to the address listed on your original shipping box. Unsolicited returns will not be refunded. To initiate a return:
- Log into your customer account on our website and click "Request Return" next to your order.
- Alternatively, contact our customer support team at Williamhagman05@gmail.com with your order number.
- Once your return is authorized, we will send an official return shipping label or a drop-off QR code directly to your email.
3. Return Shipping Costs
- Damaged, Defective, or Wrong Items: If your item arrived broken, defective, or we sent the incorrect product, return shipping is 100% free. Please include a clear photo of the defect when submitting your return request.
- Change of Mind / Buyer's Remorse: For standard returns (e.g., you changed your mind, ordered the wrong size, or no longer need the item), the buyer is responsible for return shipping costs. The cost of the prepaid return shipping label provided by our warehouse system will be deducted from your final refund amount.
4. Refunds
Once the fulfillment warehouse receives, inspects, and processes your returned item, we will notify you via email. If approved, your refund (minus any applicable return shipping costs for change-of-mind returns) will be automatically processed back to your original payment method within 3–5 business days.
Once the fulfillment warehouse receives, inspects, and processes your returned item, we will notify you via email. If approved, your refund (minus any applicable return shipping costs for change-of-mind returns) will be automatically processed back to your original payment method within 3–5 business days.